Shipping policy
Delivery Timeframes
Ready to Ship Products
For products with 'Ready to Ship' tags, delivery typically takes 7-15 days from order confirmation.
Made-to-Order Products
For products made available against orders, delivery takes 4-6 weeks to reach your doorstep.
Note: We process orders on working days only (excluding local holidays).
Shipping Process
- You will receive an SMS when your shipment is ready for dispatch
- Tracking information will be emailed as soon as your package ships
- Large product deliveries are restricted to ground floor or maximum first floor (in buildings without lifts)
Important Considerations
Product Dimensions
We strongly recommend checking product dimensions before purchase. We are not responsible if products don't fit through your entryway, lift, stairway, or rooms.
Note: Failed deliveries due to size issues will incur additional charges from Vibe or our logistics partner.
Address Changes
- Address changes are only accepted if the order hasn't shipped yet
- New location must be within the same state and serviceable pin code
- We inspect all delivery addresses for security purposes
Returns & Replacements
Returns: None of our products are eligible for returns.
Replacements/Repairs: Only considered if the product arrives damaged. You must email us (customercare@vibefurniture.in) photos of the damaged product within 24 hours of delivery.
Holding Cost Policy
We charge a holding cost if:
- Order is ready for dispatch but held in our warehouse at your request
- You're unavailable to accept delivery after a 2-week grace period
Holding Cost: 5% of total order value + 18% GST, charged monthly until dispatch.
This cost must be paid before we dispatch your order from our warehouse.
Cancellation Policy
Cancellation requests are only accepted within 24 hours of placing the order.
For any questions regarding our shipping policy, please contact us at customercare@vibefurniture.in
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