- When the order is received from the website, for a product with ‘Ready to ship ‘tags we take about 7-15 days to deliver the product. For products which are made available against orders, we take 4-6 weeks to deliver your order to your doorstep.
- We initiate orders in working days only, this excludes local holidays also. Once your shipment is ready for dispatch, you will also get an SMS informing you about the same.
- As soon as your package ships, we will email you your package tracking information.
- The delivery of the large products is restricted to the ground floor or maximum first floor of the building without a lift
- We recommend studying the size of the products before making the purchase. We shall not be responsible if the product doesn’t fit through your entryway, lift, stairway and rooms. Please note that any failed delivery due to any such situation will be charged extra by Vibe or the Logistics partner.
- Address change will be accepted only if order has not been shipped. Address change is only possible if the new location is within the same state and an eligible pin code.
- Please note that we do a complete inspection on the delivery addresses to make sure its secured. If this affects an order you place, we'll notify you as soon as possible.
- None of our products are eligible for returns. We only consider a replacement / repair if the product arrives damaged. you should email us ([email protected]) a photo of the damaged product within 24 hours of receiving your order.
Holding Cost
- We shall charge a holding cost if the order is ready for dispatch but has been withheld in our warehouse on your request. It will be applicable to your order and highlighted on your invoice. The same has to be paid for, before we dispatch your order from our warehouse.
- We shall offer a grace period 2 weeks to hold your order in our warehouse; in the event of your non-availability to accept the order delivery, post which the holding cost will be applicable to your total order value on a monthly basis
- The holding cost shall be calculated at the rate of 5% against the total value of the order. An 18% GST is applicable for this service.
Cancellation Policy
- Cancellation requests will be accepted strictly within 24 hours of placing the order only.